kacang FAQ

We at kacang require two documents during identity verification: a government-issued photo ID (KTP, passport, or driver's license) and a recent selfie of yourself. Upload clear, well-lit photos with all text and your face fully visible. If you are registering from Jakarta, Surabaya, Bandung, or Medan, the same requirements apply. Processing typically takes one working day. If your submission is unclear or the information does not match your account details, our verification team requests a resubmission. Do not reuse photos from other platforms — each account must have fresh documentation.

Visit the login page on kacang and click the "Forgot password" link. Enter your registered email address, and we send a password-reset link to that inbox. Click the link, set a new password, and log in. The reset link expires after two hours for security. If you do not receive the email within five minutes, check your spam folder or request a new link. If you can no longer access your registered email, contact our support team with proof of identity. We verify your identity before unlocking your account.

Yes. Log into your kacang account, go to Account Settings, and select "Contact Information." We send a confirmation code to both your current and new email or phone number. You must verify both before the change takes effect. This protects your account from unauthorised modifications. If you lose access to your current contact method before confirming the change, contact our support team and provide identity verification. Changes are processed within one working day.

We at kacang accept deposits through multiple payment methods, each with its own minimum and maximum. DANA, e-wallet, mobile banking, local payment, and online payment typically accept deposits starting from small amounts and allow deposits up to the wallet limit of your provider. e-wallet (quick-response code transfers) works with most Indonesian banks and adapts to your bank's transfer limits. Direct bank transfers via mobile banking, local payment, online payment, and e-wallet depend on your account type and daily transfer allowance. Check your specific payment method in our deposit form for exact limits, or contact our support team for clarification on your chosen method.

If your deposit or withdrawal does not complete, first check your payment provider (your bank, mobile banking, local payment, online payment account) to confirm whether the money left your account. If the payment was deducted but did not arrive in your kacang account, our system typically detects this discrepancy within two hours and credits you automatically. If two hours pass with no resolution, log into kacang, go to Transaction History, find the failed transaction, and click "Report issue." Include the transaction reference number from your payment provider. Our support team investigates and resolves the issue within one working day. Do not attempt the same transaction twice, as this may cause duplicate charges from your payment provider.

Withdrawals from kacang to your registered payment method are processed subject to account verification and transaction history review. Processing time depends on your payment method and bank. Transfers to e-wallet, mobile banking, local payment, online payment, and e-wallet typically arrive within a standard window. Bank transfers via mobile banking, local payment, online payment, and e-wallet depend on bank processing hours and may take longer during weekends or holidays such as Idul Fitri and Idul Adha. We display an estimated timeline during withdrawal confirmation. Your transaction appears in your kacang account history immediately upon submission; the status updates as your bank or wallet processes it.

RTP, or Return To Player, is a percentage that describes the long-term payout rate of a slot game. For example, a slot with an means that, over a very large number of spins, the game returns non-specific info of all money wagered and retains non-specific info. This is calculated over thousands or millions of spins, not per session or day. Individual results vary widely — you may win or lose in the short term regardless of RTP. Kacang displays the RTP for each slot title in the game information panel. Variance (or volatility) is separate from RTP; high-variance slots have larger but less frequent payouts, while low-variance slots have smaller, more frequent wins. Neither RTP nor variance guarantees a specific outcome on your account.

On kacang, football sportsbook markets display odds for outcomes such as match winner, total goals, both teams to score, and other options. Odds represent the probability of an outcome and determine your potential payout. Decimal odds (common in Indonesia) multiply your stake by the displayed number to calculate your total return if the bet wins. For example, odds of rules on a 100,000 stake return 250,000 total (a profit of 150,000). Odds shift as more bets are placed and as match conditions change — injury news, weather, or team lineup announcements move odds. We at kacang update odds continuously during Liga 1, Piala AFF, and Champions League matches. Odds do not predict the match outcome; they reflect market sentiment and bookmaker assessment of probability.

Live-dealer tables on kacang stream a real dealer in a professional studio via video feed. You view the game through your device and place bets using the on-screen interface. Our live-dealer range includes blackjack, roulette, baccarat, and Dragon Tiger. A dealer conducts each hand or spin in real time, and outcomes are determined by physical cards, chips, or ball — not by software. You can interact with the dealer and other players via a chat function. Bets close a few seconds before each action begins, ensuring fairness. Payouts are calculated automatically and credited to your kacang account immediately after the round concludes. Games run continuously during operating hours; you join or leave at any time.

To redeem a promotion code on kacang, log into your account and navigate to Account Settings or Promotions. Look for a field labeled "Promotion code" or "Bonus code." Paste or type the code exactly as provided (codes are case-sensitive) and click "Apply" or "Redeem." If the code is valid and the promotion is active, the bonus or offer is credited to your account instantly. If the code does not work, confirm that you have entered it correctly, that you meet any eligibility criteria (such as new-account status or minimum deposit amount), and that the promotion has not expired. Contact our support team if you believe the code should be valid but your account did not accept it.

Log into kacang and go to Account Settings to adjust your language, email notification frequency, game preferences, and contact details. To temporarily pause account access, go to Security or Account Management and select the option to restrict or limit your account. This prevents you from logging in or placing bets for a period you specify. Pausing does not delete your account or its history; you can reactivate it at any time by contacting our support team. These options let you manage your activity and engagement. We do not force pauses or time-outs; such decisions are entirely within your control.

We at kacang maintain English-language support during regional business hours. Response times depend on query complexity and current ticket volume. Routine questions (password reset, payment method enquiries, game rules) typically receive responses within a standard window. Account security concerns and transaction disputes are prioritised and handled promptly. We track all support requests in your account history so you can follow up at any time. If you do not receive a response within an expected timeframe, reply to your ticket or contact support again with your ticket number. Do not assume silence; reach out to confirm your message was received.

Our services on kacang are available only in jurisdictions where online gaming and sportsbook wagering comply with applicable local law. We do not offer access to users in regions where such activity is prohibited. Users in Indonesia and other supported jurisdictions may access our platform provided they comply with local regulations. Each user is responsible for verifying that access and use comply with their own jurisdiction's law. If you are uncertain about whether kacang is available in your region, consult local legal guidance before registering. We enforce geographic restrictions and account verification to ensure compliance.